Utility Billing System Upgrade
Utility Billing System Upgrade
Citrus Heights Water will be upgrading its utility billing system in late summer 2026.
This improvement will help enhance reliability, streamline account management, and provide customers with improved tools for managing their water service accounts.
We’re sharing information early so customers are aware that a change is coming. Additional details will be provided as the transition approaches.
At A Glance
• We’re upgrading our utility billing system.
• The change will happen in late summer 2026.
• Water rates are not changing as part of this upgrade.
• Water service and billing cycles will remain the same.
• Additional information and guidance will be shared as the launch approaches.
Why Are We Upgrading Our Utility Billing System
Technology plays an important role in how we serve our customers. Upgrading the billing system will help us operate more efficiently and provide improved tools for managing accounts and payments.
This upgrade is part of our ongoing commitment to maintaining reliable systems and providing responsive customer service.
What is Changing
• Improved online account access
• Enhanced options for managing payments and billing preferences
• A refreshed utility bill layout
More details about these updates will be shared in advance of the upgraded system launch.
What Is Not Changing
• Your water rates
• Your water service
• Your billing schedule
What Customers Can Expect
As the transition approaches, we will share updates and guidance through multiple communication channels so customers know what to expect.
If any action is required from customers, the District will provide clear instructions ahead of time.
Stay Informed
This page will be updated as new information becomes available. Customers are encouraged to check back periodically for updates about the billing system upgrade.
You can also sign up for our e-news to have the latest updates delivered straight to your inbox.
If you have questions, please contact Citrus Heights Water Customer Service at (916) 725-6873 or hello@chwd.org.
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