Payment Options To Suit Every Customer

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About Your Water Bill

CHWD bills its customers on a metered water rate. Bills are sent bimonthly (every two months) and include a service charge plus a charge based on the amount of water used during the billing period.

Please contact CHWD Customer Service at (916) 725-6873 if you have questions about reading your metered water bill or need bill paying assistance.

Enhanced Online Bill Pay Service

Man paying bill online

Citrus Heights Water District has implemented a new online billing service that offers convenient options for viewing and paying your CHWD bills. With the improved bill pay service, customers can enjoy less paperwork and easier payment methods. View water bills electronically and make payments anytime online, by phone, or by text message with a credit/debit card or bank account. Online Bill Payment provides a secure way to pay your water bill with a credit or debit card. Sign up today for this convenient online service.

Make a One-Time Online Payment

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Make a one-time payment.

No registration will be required to view and make a one-time payment to your CHWD bill online.

Login/Register to Pay Bill Online

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Login or Register here for an account and enjoy these features:

  • Receive email reminders when a payment is due and a confirmation email after making your payment
  • Enjoy 24/7 access to your payment history and bills (available to download or print)
  • Schedule a payment for the same day, a future date, or enroll in automatic payments
  • Sign up to receive text notifications and access Pay by Text
  • Go paperless with electronic billing to help the environment and reduce paperwork

Please Note: Customers who previously had a customer web account need to re-register in our new system to access their account information.

Online Bill Payment FAQs

General

It is convenient, saves time and allows you to receive bills anywhere at any time. Plus, it helps the environment.

Paying online with a credit/debit card or electronic check gives you the flexibility to pay how and when desired, and saves you the trouble from writing and mailing a check or driving by our office. In addition, you may choose to store your information for future use.

Using the System

If your bill is not showing, please double check that the right information was entered in the search criteria. For example, an exact match may be required.

Yes, an email address is required so the payment confirmation can be delivered via email.

Under “How would you like to pay” click on the drop-down box and choose EFT Check.

Yes, you will receive a confirmation email.

Registering is easy and can be done when you make a payment. There are two ways you can make a payment.

  1. When you receive an email notification that your bill is ready to be paid, simply click on the “View Invoice or Pay Now” button. You will be directed to CHWD’s “Pay and/or View Bills Online” site. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
  2. Click on either the On-Time Payment or Login/Register to Pay Bill Online links on this page. You will then be directed to the “Pay Your Bills” page. Once there, you will be given the opportunity to register or make a one-time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

No, registration is not required for One Time Payments. However, by registering you’ll be able to view prior history, set up automatic payments and store payment information, if desired.

Click on “Forgotten Password?” at the bottom of the login screen. You will need your account number and email address to retrieve your password. If you’re unable to locate this information, you may call the District.

Payment

You can pay with credit or debit card or you may issue an electronic check from your bank account (checking or savings).

There is no fee.  It’s free!

There is no fee.  It’s free!

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid and confirmation message. If your electronic check does not pass through the bank, you will receive an email informing you of the rejected payment.

Yes, if partial payments are accepted, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

Credit card transactions are authorized immediately and typically take 48 hours to settle. ACH transactions typically take 48 – 72 hours to settle.

Yes, simply login to your account and select “View paid or closed invoices”.

24 months is the standard retention period.

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment, but you can choose to print your bill.

Simply log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to call the District and have them change it for you.

Advanced Features

AutoPay is a convenient option in which bills will be paid automatically each billing cycle on their due dates using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay. Login to your account and click on AutoPay to enroll.

Yes, simply login to your account and click on AutoPay. Next select Edit, change the status to “No, I do not want AutoPay” and save. To modify, go into your profile and uncheck the AutoPay box that you had previously checked when you elected to opt in.

The AutoPay date will not appear on the home page under Upcoming Scheduled Payments. However, when on the Scheduled Payments page, AutoPay will show.

Yes, you can make installment payments on bills by using a simple self-service selection called FlexPay. You decide the number of payments, the plan start and end dates and the payment method, either credit card or e-check. Note that each payment will incur a convenience fee.

Once your FlexPay schedule is made, you will receive an email confirmation of the schedule and then individual email reminders will be sent prior to each payment being made. You may cancel a FlexPay schedule at any time during the payment period, however, only future payments will be cancelled.

Login to your account, click on Pay my Invoices and select the invoice to pay. Click on Pay Selected and on the next screen, select the option to Pay with FlexPay and click on Proceed to Checkout. Add or select your payment method and Continue. Select the dates for the first and last payment and the number of payments and click on Create Schedule. Review your information and click on Schedule Payments.

Scheduled payments are individual payments that are scheduled for a specific date prior to the bill due date. Scheduled payments can be changed if it is before the date scheduled.

AutoPay is an automated process which pays your balance in full each billing cycle on the due date. Scheduled payments are manually entered by you for the date you choose.

You will want to contact your bank and cancel your automated bank draft before the payment is due and then you can choose to enroll in AutoPay or Recurring Scheduled Payments, if offered, using a credit/debit card or bank account through our online payment portal.

You will receive an email notification each time a new bill is ready for you to view and pay. Email notifications go to the email address used when you registered. A courtesy email address may be added if you wish to send notifications to an additional email address.

Yes, simply login and click on Paperless. Then, select “No” and save your changes.

Account Linking means that payers can link multiple accounts and view and pay all open bills with a single transaction. When registering bills under the same email address, payers are given the option to link the related accounts within the service.

Multiple first email notifications scheduled for the same day, including for different bill types, are grouped into one email rather than sent separately. Payment receipts are sent individually. Editing account information such as changing an email or password will go across all linked accounts, however, changing settings such as AutoPay or paperless is only for the accessed account.

Getting Help

Please contact us at 916-725-6873 and we will do our best to assist you.

If you are registered, you can login to the online payment portal to view your bill. Or, you can call your District’s office and ask them to resend the email.

Security

The Bill Pay Portal uses the highest standards in Internet security. Account information displayed within the customer and payment portals is truncated to protect confidential data. Any information retained is not shared with third parties.

Absolutely. The Bill Pay Portal will safely store your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even the District does not see your complete account information.

PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information.

Other Payment Options

Credit Card Payments:

CHWD accepts Visa, MasterCard and Discover payments in person at the CHWD office or by telephone. For more information, please contact CHWD at (916) 725-6873.

Cash Payments:

CHWD accepts cash payments made in person at the CHWD office . Please do not place cash payments in the payment drop box!

Money Order/Cashier Check Payment:

CHWD typically accepts money order or cashier check payments made in person at the CHWD office or placed in the payment drop box located outside of the entrance to the District office.

Due to an order from Sacramento County Public Health and the State of California our lobby is currently closed to the public. Please use one of the other options at this time.

Personal Check Payments:

CHWD accepts personal check payments made in person at the CHWD office, placed in the payment drop box located outside of the entrance to the District office, or by mail.

Home Banking:

CHWD currently accepts customer bill payer payments from the customer’s personal financial institution. These payments are typically received electronically and posted to your utility account. Please note that some financial institutions have a delay of three to five days before payments are sent.

Collection & Discontinuation

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It is CHWD’s mission to furnish a dependable supply of safe, quality water delivered to its customers in an efficient, responsive and affordable manner. Policies have been adopted to help CHWD maintain a high level of customer service and to keep water rates as low as possible by assigning the cost of specific services to the customers that require those services. These fees are reviewed annually by the Board of Directors and adjusted if necessary.

View Policy on Discontinuation of Service

Residential Services Discontinued for Nonpayment (Annual Total) as of 5/31/20

2020 total of 72

District Office Hours And Contact Information

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SIGN UP FOR ONLINE BILL PAY TODAY!