It is the mission of the Citrus Heights Water District to furnish a dependable supply of safe, high quality water delivered to its customers in an efficient, responsive, and affordable manner.
Thank you for your continued support of the Citrus Heights Water District (CHWD or District). We commit to balancing current needs with planning tomorrow’s water system.
Our commitment to you continues through responsive customer service, capital improvements, water efficiency programs, legislative advocacy and monitoring to protect the interests of you, our customer. In addition, we are planning for long-term reliability of our water supply through infrastructure replacements and expanded access to groundwater resources.
We strive to maximize value provided to our customers and keep our overhead low. With your help, we maintain and upgrade the facilities that deliver safe and reliable drinking water to over 19,900 service connections.
CHWD balances your daily needs with long-range planning. We are planning for three critical system improvements:
- replacing aging water mains
- replacing aging water meters
- expanding groundwater supply
CHWD will request a rate adjustment for 2019 to ensure that the District can balance short-term demands and long-term needs. Paying as we go and maintaining contingency funding, instead of using debt financing, will save costs to our customers over time, and mitigate large and unexpected expenses in the future. Gradual rate adjustments also avoid significant and unplanned rate adjustments to respond to failing infrastructure.
The Citrus Heights Water District Board of Directors will hold a Public Hearing on Wednesday, December 5, 2018, at 6:30 PM, to consider the adoption of a rate adjustment of bi-monthly service charges and usage charges for water consumed.
PUBLIC HEARING: Wednesday, December 5, 2018, 6:30 PM
HEARING LOCATION: Rusch Park Community Center, Sunrise Patio Room
7801 Auburn Boulevard, Citrus Heights, California
How to protest the proposed rate adjustment
All owners and tenants of property receiving CHWD water service are invited to attend a Public Hearing on Wednesday, December 5, 2018 and comment on the proposed rate adjustment that would take effect on January 1, 2019. Proposition 218 allows property owners to file a written protest before or during the public hearing. If written protests are presented by a majority of the affected parcels, a rate adjustment will not be approved. Only one written protest per identified parcel or property will be counted to determine whether there is a majority protest. Protests must be received in writing prior to the close of the Public Hearing to be considered. Electronic delivery of protests by fax or e-mail will not be accepted. The written protest must be signed by a property owner(s) or customer of record, and must include a description of the affected property, including address and/or Assessor’s Parcel Number.
Written protests can be mailed to:
Citrus Heights Water District
P.O. Box 286
Citrus Heights, CA 95611-0286
Written protests may also be hand-delivered to Citrus Heights Water District officials or staff at the District Administration Office by 5:30 PM on Wednesday, December 5, 2018, or until the close of the Public Hearing on the night of the meeting, Wednesday, December 5, 2018, at the Board of Directors meeting location at the Rusch Park Community Center—Sunrise/Patio Room, 7801 Auburn Boulevard, Citrus Heights, California
The CHWD Administration Office is located at 6230 Sylvan Road, Citrus Heights, CA 95610. Office Hours are Monday through Thursday, 8 AM to 5:30 PM.
DID YOU KNOW?
- Over 210 Households were assisted with water efficiency home audits and classes
- 195 water rebates for water efficient clothes washers and low- flow toilets issued from September 2017 to August 2018
- 3,170 feet of water mains were installed or replaced in 2018
- 1,731 water system installations and repairs were completed from September 2017 to August 2018
Summary of Rates
The proposed rate increase, based on monthly average of 20 units of consumption for a family of four in a single family home with a one-inch water meter, is about $2.88 per month.
Below is a summary of the proposed changes to the bi-monthly customer service charges and usage charges for water consumed.
Regional Rate Comparison
CHWD has a proven record of providing quality service at low rates. Even with the proposed rate adjustment, the average CHWD water bill will be 9% below the Sacramento regional average as shown below.
Rate Calculator – Proposed 2018 Water Rate Adjustments
To find out how much CHWD’s proposed 2018 water rate adjustment would affect your bill, use the calculator below.
To use this calculator, plug in your water usage from your previous water bill as shown in the image below. Feel free to play around with different water usage quantities to see how this affects what you pay.
Frequently Asked Questions
Why Is This Rate Increase Taking Place?
This rate increase is requested to ensure the District can continue to balance the short-term demands of customers with long-term needs to replace aging infrastructure and keep the system up to date and reliable. The cost of water from our water supplier has gone up and are projected to increase further in the next four years. which decreases the amount of revenue for the District to invest back into its water system.
Why Does Infrastructure Need To Be Replaced?
Much of the District’s infrastructure, including water mains and water meters, is nearing the end of its useful life. If the water delivery system is not kept up to date, catastrophic incidents, caused by malfunctions could become more likely. System failures can cause property damage from flooding and waste large quantities of precious water. These incidents are expensive, so taking the necessary precautions are much less costly over time.
For More Information
For more information about the proposed 2018 water rate adjustments, please contact Citrus Heights Water District at (916) 725-6873. We are happy to answer any questions you may have.
Please send any questions via email to: firstname.lastname@example.org